Pengertian Employee Engagement

 

Menurut Mujiasih dan Ratnaningsih (2011:5) Employee Engagement
atau seringkali diterjemahkan sebagai keterikatan karyawan, merupakan
kontributor penting dalam upaya retensi karyawan, retensi dan kepuasan
pelanggan, serta kinerja. Menurut MacLeod & Clarke (2009) “Employee
engagement is a sense of emotional attachment with work and the
organization, making the person motivated and able to give their best ability
to help with the success of real benefits for organizations and individuals.